Frequently Asked Questions
Everything You Need to Know
And if it’s not everything you need to know, just ask us!
Assuming that we have all of your content together, we should have you up and running within three weeks.
Everything! Seriously, EVERYTHING that’s needed to get your business online and ready to grab more leads, sales, donations, whatever your business needs.
Here’s the rundown:
Premium designs and custom branding
Responsive design so it looks great on phones and other devices
Access to premium themes and plugins
SSL certificates–to ensure your site is secure
Full management of your site to make sure it’s running smoothly all the time
Three small tasks (change a title, add an image or two, copy & paste a blog post etc) per month with room to add more
After you choose a plan, you’ll be taken through the process of choosing addons/upgrades (if any, you can always add later) that are suitable for your business. Next, you’ll be offered an opportunity for a free consultation with us to make sure we have everything in order. Or if you feel you’re good to go, you can skip the chit chat and complete the rest of our onboarding process which includes information about how to provide us with your content and access to your own client portal.
Really, it’s a no brainer–we free up so much of your time and stress why wouldn’t you want to? There are no contracts AND we’ll spin you up a brand new site at the end of your 24 months (of course, you would have to continue your subscription).
You own your own content and images you may have provided us. But, you do not own the website design or the site itself. If for any reason you want to leave us (sadness) we’ll provide you with all of your content, but the site itself will be deleted after two weeks.
Afraid not. Since our packages are all-inclusive, we use our own premium hosting that guarantees 99% uptime and is lightning fast.
Of course, you can. There is no contract and no penalty for canceling your subscription.
Of course! As part of our service, you may use any custom domain name you like, especially if you have one already.
Since your website is unique to your business, you must provide us with your content. This includes all of the writing that will go on your site. For example, descriptions of your services, features, benefits, About Us page info etc. It should also include any images you’d like to have on your site etc. No worries, we have guides and worksheets to guide you along the process. We can also discuss various pricing options to either completely outsource your copywriting or edit it for you.
We would never leave you high n dry. We have first-class support ready to help you out. There are a few ways you can contact us: book a consultation, use the contact form or give us a call!
Absolutely! Simply explore our Addons & Upgrades and choose whatever is appropriate for your business. We’ll handle all of the tweaking and adjustments to get it on your site.
More time? No problem– you can addon more time for an additional nominal feel each month.
Yes, you do! We design our sites based on your content and branding, so it’s important that we get everything squared away before we begin your project. We will not begin the design process until all of your content/copy is received.
Yes! Your business is very important to us and we want you to be completely satisfied with our work. You have up until two weeks after your site is launched to receive a full refund.